Frequently Asked Questions



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Support

If you work at a Report Source please send an email to PSEmployerReadiness@CalSTRS.com to request a Soft Launch readiness visit or webinar. If you do not work at a Report Source, please contact your Report Source to inquire about their Soft Launch testing plans.

Contact your assigned Employer Services Representative if you need assistance during testing.

Employer Readiness Environment

CalSTRS will implement two maintenance releases during the testing period. Each release will introduce new functionality to the Employer Readiness Environment. The timing of the releases will be communicated through the message board on the Employer Support Portal. Release notes, which provide information on the new functionality, will also accompany each Maintenance Release.

The current version and one prior version of the following web browsers are compatible with the Employer Readiness Environment.

  • Google Chrome
  • Microsoft Internet Explorer
  • Microsoft Edge
  • Mozilla Firefox 
Yes, current SEW users will be transferred over to the new SEW from the current production SEW and will receive an email to register in the new SEW.
No, if you go-live with New File Format, you will not be able to go back to reporting using the Old File Format.

The Employer Readiness Environment will be unavailable immediately after go-live for a short period of time and then will be available for testing New File Format soon after.

Yes, but in the new Employer Readiness Environment they are considered contribution files for the designated reporting period.

Employer Readiness Environment Roles

No, there are no limitations on the number of system administrators that can be established in the system per employer.
There are eight system roles in the Employer Readiness Environment, referred to as contact types. Information on the role permissions can be found on the Employer Support Portal in the Managing Employer Contacts job aid.
No, you cannot delete system users, but you can inactivate them.

Training

Computer based training modules on system functionality are available on the Employer Support Portal in the Pension Administration Learning Management System. Additionally, to learn about the testing requirements, navigation tips and how to get support during testing, Report Source staff can request a Soft Launch readiness visit or webinar by sending an email to PSEmployerReadiness@CalSTRS.com.